Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Contact details: Name, email address, company or business name, and phone number when you enquire about a project or communicate with us.
• Project enquiries: Information submitted through our website quote form, such as project type and project description.
• Project and client data: Content, credentials, brand assets, and technical details you provide so we can design, build, deploy, or maintain your website or application.
• Billing records: Invoice details and payment records. Card or bank details are processed by our payment providers—we do not store full payment card numbers on our own systems.
• Technical data: IP address, browser type, device information, and general usage data collected automatically when you browse our site (for example through server logs or, where enabled, analytics tools used to improve the website experience).

If you do not provide information we reasonably need to respond to an enquiry or deliver a service, we may be unable to proceed with your request or project.

2. How We Collect Information

• Directly from you via email, phone, video calls, or our website enquiry form.
• Through Netlify Forms when you submit a quote request on this website (processed on our behalf by Netlify).
• Automatically when you interact with our website, including standard server and security logs maintained by our hosting provider.

3. How We Use Your Information

We use personal information for purposes including:

• Responding to enquiries and delivering web design, development, deployment, and support services.
• Communicating about project progress, invoicing, and technical support.
• Improving our website, services, and client experience.
• Meeting legal, accounting, and taxation obligations in Australia.
• Marketing our services with your consent, or where otherwise permitted by law (you may opt out of promotional emails at any time).

4. Disclosure of Your Information

We do not sell or rent your personal information. We may disclose information to trusted third parties who help us operate our business, such as:

• Hosting, cloud storage, and deployment providers.
• Form and communication tools (including Netlify Forms).
• Payment processors (such as Stripe or your invoicing platform).
• Professional advisers (accountants or lawyers) where required.
• Regulators or law enforcement when required by law.

Some providers may store or process data outside Australia (for example in the United States). Where we disclose information overseas, we take reasonable steps to ensure recipients handle it in line with applicable privacy standards, or we inform you where required.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Similar Technologies

Our website may use cookies or similar technologies for essential operation, security, and—if enabled—analytics to understand how visitors use the site. You can adjust cookie preferences through your browser settings. Disabling certain cookies may affect how parts of the site function.

7. Retention

We retain personal information only for as long as needed for the purposes described in this policy, to meet legal obligations, or to resolve disputes. Project files and correspondence may be kept for a reasonable period after a project ends for support, warranty, and record-keeping purposes.

8. Your Rights: Access, Correction, and Complaints

You may request access to the personal information we hold about you, or ask us to correct inaccurate, incomplete, or out-of-date information. To make a request, contact us at [email protected]. We will respond within a reasonable period, subject to any exemptions under the Privacy Act.

If you believe we have mishandled your personal information, please contact us first so we can try to resolve the issue. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when it was last revised. Material changes will be reflected on this page.

Contact Us

For privacy questions or requests, contact:

• Legal entity: Mitchell Cooper Riley Callahan t/a Riley Labs
• ABN: 59 158 637 283
• Website: https://rileylabs.dev
• Email: [email protected]